Technical Support Engineer

Boston, Massachusetts, United States Full-time

iboss has created the first and only Distributed Gateway Platform specifically designed to solve the challenge of securing distributed organizations. Built for the cloud, iboss leverages an elastic, node-based architecture that provides advanced security for today’s decentralized organizations and scales to meet the ever-increasing bandwidth needs of tomorrow. The iboss Distributed Gateway Platform is backed by more than 100 patents and protects over 4,000 organizations worldwide, making iboss one of the fastest growing cybersecurity companies in the world.

Technical Support Engineers form an elite technical team that works very closely with existing customers to ensure their deployments function at top performance levels. Occasionally, this elite team is called upon to aid Account Executives and Solutions Engineers with the design and implementation of complex deployments and pre-sales conversations. This is a self-driven, fast paced, agile environment and you will work with some of the best minds in the industry. While this is a call center environment, there is no ceiling and there is tremendous opportunity for growth within the company.


  • Be a technical subject matter expert on iboss cloud and appliance products and the underlying infrastructure of the ecosystem.
  • Work with customers and sales associates to develop hardware scopes and network topology designs for upgrades to accommodate growth and changes.
  • Perform primarily remote (infrequently on-site) product installations, initial configurations, and product training.
  • Answer incoming technical support requests from emails, ticketing systems, and phone calls.
  • Ensure customer support issues are resolved in accordance with SLAs.
  • Create and manage internal and external product and training documentation
  • Attend and present at trade shows and on-site training seminars.
  • Train and mentor your peers.


  • The ability to communicate effectively and efficiently to customers over the phone is critical.
  • 3-5 years of experience designing and supporting multilayer IP networks; routing and switching
  • 3-5 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
  • 3-5 years of experience managing large (>1k seat) Windows and Mac workstation deployments
  • 3-5 years of experience managing Windows Server or Red Hat Linux server environments; Expert level with Linux
  • 3-5 years of experience managing DNS; Microsoft or Bind
  • Experience with Virtualization and specifically VDI implementations
  • Experience with acquiring and analyzing packet captures
  • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices

Preferred Skills

  • A degree in engineering, networking, ideal. MIS graduates are a plus
  • Solid understanding of networking, server, and web technologies
  • Experience or familiarity with IT management products and services
  • Domain expertise with IT operations, application management and/or security/compliance is desirable
  • Some experience with network directories is desirable                                                                          Fluent in English. Spanish is a plus
  • Linux experience is a plus


  • Health, Vision, Dental, Chiropractic - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company paid holidays
  • Optimistic, supportive, and FUN work environment
  • Fantastic quarterly company events
  • Free catered lunches every Fridays
  • Free snacks
  • Free onsite gym membership

The duties and responsibilities described above are essential functions of the job.

iboss, Inc. is an EEO/AA/M/F/Vet/Disability Employer

This position is not eligible for sponsorship of work visas

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