NOC Staff

Boston, Massachusetts, United States Full-time

iboss has created the first and only Distributed Gateway Platform specifically designed to solve the challenge of securing distributed organizations. Built for the cloud, iboss leverages an elastic, node-based architecture that provides advanced security for today’s decentralized organizations and scales to meet the ever-increasing bandwidth needs of tomorrow. The iboss Distributed Gateway Platform is backed by more than 100 patents and protects over 4,000 organizations worldwide, making iboss one of the fastest growing cybersecurity companies in the world.

The NOC Staff at iboss are responsible for monitoring and maintaining our global data center ecosystems.

 

Primary Responsibilities Include: 

  • Managing and maintaining iboss monitoring systems
  • Provisioning new points of presence or nodes within existing or new points of presence
  • Responding to system and/or network faults to ensure internal and external SLAs are met
  • Following escalation procedures to engage key resources to respond to critical events
  • Working with internal stake holders (dev/ops, support, sales) and 3rd party vendors to schedule maintenance, request and/or create RFOs and remediation strategies
  • Create and maintain documentation related to global points of presence and procedures
  • Migrating and restoring iboss nodes and VNS clusters.

 

Required Qualifications:

  • 1 Year of professional technical support or data center operations experience
  • Proficient/Fluent written and verbal communication in English
  • strong diagnostic/troubleshooting skillset
  • Windows/Sysadmin experience
  • Ability to assess and prioritize incidents quickly while under pressure
  • Basic understanding of the OSI model and internetworking

Desired Qualifications:

  • Bachelor’s Degree or working towards a Bachelor’s Degree
  • Capability to multitask

 

Benefits

  • Health, Vision, Dental, Chiropractic - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company paid holidays
  • Optimistic, supportive, and FUN work environment
  • Fantastic quarterly company events
  • Free catered lunches every Fridays
  • Free snacks
  • Free onsite gym membership

 

The duties and responsibilities described above are essential functions of the job.
iboss, Inc. is an EEO/AA/M/F/Vet/Disability Employer

 This position is not eligible for sponsorship of work visas

Apply for this opening at http://iboss.recruiterbox.com/jobs/fk0mtba?apply=true