NOC Technician

Boston, Massachusetts, United States Full-time

Network Operations Center Technician

iboss has created the first and only Secure Cloud Gateway specifically designed to solve the challenge of securing distributed organizations. Built for the cloud, iboss leverages an elastic, node-based architecture that provides advanced security for today’s decentralized organizations and scales to meet the ever-increasing bandwidth needs of tomorrow. The iboss Secure Cloud Gateway is backed by more than 100 patents and protects over 4,000 organizations worldwide, making iboss one of the fastest growing cybersecurity companies in the world.

Job Description:

The NOC Technician at iboss is responsible for monitoring and maintaining our global data center ecosystems.

Primary Responsibilities Include: 

  • Managing and maintaining iboss monitoring systems
  • Provisioning new points of presence or nodes within existing or new points of presence
  • Responding to system and/or network faults to ensure internal and external SLAs are met
  • Following escalation procedures to engage key resources to respond to critical events
  • Working with internal stake holders (dev/ops, support, sales) and 3rd party vendors to schedule maintenance.
  • Create and maintain documentation related to global points of presence and procedures
  • Migrating and restoring iboss nodes and VNS clusters.

Required Qualifications:

  • 1 Year of professional technical support or data center operations experience
  • Proficient/Fluent written and verbal communication in English
  • strong diagnostic/troubleshooting skillset
  • Windows/Sysadmin experience
  • Ability to assess and prioritize incidents quickly while under pressure
  • Basic understanding of the OSI model and internetworking

Desired Qualifications:

  • Bachelor’s Degree or working towards a Bachelor’s Degree
  • Linux Experience (RHEL, CentOS, Debian, etc.)
  • Capability to multitask

Benefits

  • Health, Vision, Dental- open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company paid holidays
  • Optimistic, supportive, and FUN work environment
  • Fantastic quarterly company events
  • Free catered lunch every Friday
  • Free snacks
  • Free on-site gym membership

 

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

*This position is not eligible for sponsorship of work visas