Billing Analyst

Boston, Massachusetts, United States Full-time

iboss has created the first and only Distributed Gateway Platform specifically designed to solve the challenge of securing distributed organizations. Built for the cloud, iboss leverages an elastic, node-based architecture that provides advanced security for today’s decentralized organizations and scales to meet the ever-increasing bandwidth needs of tomorrow. The iboss Distributed Gateway Platform is backed by more than 100 patents and protects over 4,000 organizations worldwide, making iboss one of the fastest growing cybersecurity companies in the world.

We are looking for an Billing Analyst to take orders from Account Executives and Account Managers and input those orders into our internal systems so we can deploy our platform to customers. The individual will also work closely with the sales team to support them in their day to day functions, as well as other day to day operational functions as needed. This individual will be located in our Boston, MA offices and report to the Systems and Order Processing Leader.


  • Work directly with internal sales team to take their orders and input them into internal ERP system
  • Review and verify order, customer, and shipping information to ensure 100% accuracy
  • Reconcile orders by comparing against quotes, invoices, and other orders in our system
  • Develop a deep understanding of internal systems to help with order accuracy and data cleanliness
  • Assist internal team members to help them understand buyers’ needs
  • Effectively resolve customer issues/concerns (internally) regarding purchase orders
  • Develop and maintain excellent rapport with customers
  • Gain and update job knowledge to remain informed about the field
  • Drive process improvement and policy development initiatives that impact the function
  • Coordinate with local, regional, national, and global sales teams to ensure sales goals are met in a timely fashion and in compliance with best practices and relevant regulations


  • Bachelor’s degree in business administration, finance, or a related field preferred
  • Ability to work independently and manage multiple tasks while achieving time- sensitive deadlines
  • Meticulous attention to detail
  • Strong sense of accomplishment from task completion
  • Experience working cross-functionally among teams and business groups
  • Must be a self-starter, self-motivated; possess outstanding self-discipline
  • Should be familiar with software programs such as Microsoft Office and the use of spreadsheets. Salesforce experience is a plus
  • Computer Skills: Proficiency in use of CRM systems, Excel, Word and Outlook


  • Health, Vision, Dental, Chiropractic - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company paid holidays
  • Optimistic, supportive, and FUN work environment
  • Fantastic quarterly company events
  • Free catered lunches every Fridays
  • Free snacks
  • Free onsite gym membership

The duties and responsibilities described above are essential functions of the job. iboss, Inc. is an EEO/AA/M/F/Vet/Disability Employer

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